Dilith Dinesh
Three clicks. You're either very bored or very thorough. Either way — hello.
Product operator at the boundary between
customer reality and product systems.
I translate what breaks in the field into
capabilities that scale.
Currently: Customer Product Manager at Zuper —
built the roofing vertical from zero.
Zuper · Field Service Management · B2B SaaS · Built the roofing vertical from 0 to 1 · Chennai
Most product teams learn about customer problems through tickets, NPS scores, and quarterly reviews.
I've spent two years inside the operational layer — sitting with contractors, mapping how they actually collect money, watching where workflows break before anyone files a bug report.
That proximity changes how I think about product decisions. Not every problem needs a feature. Not every feature request is the actual problem. The real work is finding the gap between what people say they want and what would actually help them.
That's the kind of product thinking I'm building toward.
Work
Not success stories. Decision logs.
Onboarding: 12–16 weeks → 15 days · 30+ accounts on the golden account template · 6 hours from problem to roadmap decision
Writing
Product teardowns, field notes, and frameworks
from the boundary between operations and product.
Rapido nailed the habit loop. But they're still optimizing for the ideal user — not the actual one.
Read →
Most imitators copy the format. They miss the emotional architecture underneath.
Read →
Projects
Personal friction,
built into tools.
Iris
I work across four devices. Every day I need to move something between them — a screenshot, a file, a link. Every existing solution added friction I didn't want. So I built one.
SuperPilot
B2B sales reps lose 2 hours a day across 6 deal handoffs. The data to fix it exists. I built the AI layer that synthesizes it into memory.
The Voice Agent
A contact form would tell you I'm interested in AI product work. A voice agent shows you how I think about it. So I built one — and documented every decision behind it.
Delphi
Foreign founders with Delaware C-Corps face a $25,000 penalty for missing Form 5472. Most don't know it exists. I built the tool that tells them exactly what they owe — before they talk to a CPA.
Stack
The AI PM toolkit.
Models, automation platforms, and product tools I reach for every week.
- Claude
- GPT-4
- Figma
- Notion
- Linear
- Supabase
- n8n
- ElevenLabs
- Deepgram
- Postman
- VAPI
- Lovable